Support
A question, a doubt, a job gone wrong — this is the door. Every message is read by a human.
Write to support
Fastest route: include the account email, the tool involved, and the file name (or the time of the job, visible in the account history).
Or directly: [email protected]
FAQ
Do files stay private?
Yes. A file is only visible to the account that uploaded it and is never used to train a model. The uploaded file is deleted as soon as processing no longer needs it — usually within hours; results stay on the account for 30 days, then are deleted too.
Do I need an account?
Yes — passwordless magic-link sign-in. 25 free credits on sign-up.
How do credits work?
One wallet across every tool, no subscription. Each job shows its cost before it runs.
Which formats?
WAV, MP3 and M4A for audio; MP4 and common formats for the video tools.
A job failed — what about the credits?
They come back on their own: a failed job is refunded automatically. If the balance doesn’t move, write to support.
Can a running job be cancelled?
Yes, from the job page. Cancelled before delivery = not charged.
How long do results stay available?
30 days on the account — 7 days for the video & podcast outputs. Files are then deleted from the servers.
What is the maximum file size?
300 MB per audio file (about 19 minutes as WAV); 600 MB for a video.
Files in detail: privacy policy — job status: account history.